Terms and Conditions

Effective Date: 25 June 2025
Last Updated: 25 June 2025

These Terms and Conditions (“Terms”) govern your access to and use of the Deepserp platform and website https://www.deepserp.com (“Website”), operated by Deepserp Limited, a company registered in England and Wales with its registered office at 86-90 Paul Street, London, EC2A 4NE, United Kingdom (“Deepserp”, “we”, “our”, or “us”).

By accessing, using, subscribing to, or registering for Deepserp’s services (“Services”), you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

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1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. You may use the Services on behalf of a business or organisation, in which case you warrant that you have the authority to bind them to these Terms.

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2. Services

Deepserp provides AI visibility tools, including modules for on-page auditing, traffic attribution, prompt monitoring, and AI platform tracking. Specific features vary by subscription tier and may evolve over time.

We reserve the right to modify or discontinue any part of the Services with or without notice. Service availability and uptime are not guaranteed unless expressly stated in a separate agreement (e.g., SLA).

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3. Account Registration

To access certain Services, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorised access
• Not share your account with others or use another person’s account

You are responsible for all activity under your account.

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4. Subscriptions and Payment

Deepserp is offered on a subscription basis. Prices, billing cycles, and plan details are outlined on our Website.

a. Billing

You authorise us (or our third-party payment processor) to charge your payment method on a recurring basis until you cancel. Invoices are issued electronically.

b. Refunds

Unless otherwise required by law, all payments are non-refundable. However, we may offer discretionary refunds or credits in the event of service failure.

c. Late Payments

We may suspend or terminate access to the Services for failed or overdue payments. Repeated failures may result in account deletion.

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5. Acceptable Use

You agree not to:

• Use the Services for unlawful, fraudulent, or harmful purposes
• Reverse-engineer, scrape, or resell any part of the platform
• Attempt to breach or circumvent security features
• Upload or transmit malware, viruses, or any malicious code
• Interfere with other users’ access or functionality

We reserve the right to investigate and take appropriate legal action for any violations.

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6. Intellectual Property

All content, software, analytics, designs, and technology on the Website or within the Services are owned or licensed by Deepserp. You are granted a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes only.

You may not copy, reproduce, distribute, modify, or create derivative works without our written consent.

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7. Third-Party Services

Our Services may integrate with or link to third-party platforms (e.g., Stripe, OpenAI, analytics tools). We are not responsible for their availability, content, or practices. Your use of third-party services is subject to their respective terms.

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8. Termination

We may suspend or terminate your account at any time, with or without notice, if:

• You breach these Terms
• You fail to pay fees due
• We reasonably suspect fraud, abuse, or unauthorised use

Upon termination, your licence to access the Services will be revoked, and we may delete your account and data in accordance with our retention policies.

You may cancel your subscription at any time, subject to the applicable billing period.

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9. Disclaimers

To the fullest extent permitted by law:

• The Services are provided “as is” and “as available”
• We make no guarantees regarding accuracy, completeness, or fitness for a particular purpose
• We do not warrant that the Services will be uninterrupted, secure, or error-free

You use the Services at your own risk.

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10. Limitation of Liability

To the maximum extent permitted by law, Deepserp shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Any amount exceeding the fees paid by you in the 12 months prior to the event giving rise to the claim

Nothing in these Terms excludes or limits liability for death, personal injury, or fraud.

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11. Indemnification

You agree to indemnify and hold harmless Deepserp, its directors, employees, and affiliates from any claims, damages, losses, or expenses arising from:

• Your use or misuse of the Services
• Violation of these Terms or applicable law
• Infringement of third-party rights

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12. Data Protection and Privacy

All personal data is processed in accordance with our Privacy Policy. You acknowledge that by using the Services, you consent to such processing.

If you process third-party personal data through our Services, you are responsible as the Data Controller and must comply with all applicable data protection laws, including the UK GDPR.

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13. Force Majeure

We are not liable for any failure or delay in performance due to events outside our reasonable control, including but not limited to: natural disasters, internet outages, strikes, pandemics, legal restrictions, or third-party failures.

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14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use of the Services constitutes acceptance of the revised Terms.

If you do not agree with the changes, you must stop using the Services and cancel your subscription.

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16. Contact Us

For questions about these Terms, please contact:

Deepserp Limited
86-90 Paul Street
London, EC2A 4NE
United Kingdom
Email: hello@deepserp.com

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